Pikitup the waste management company of the City of Johannesburg has addressed the bin shortage issue and advises residents whose bins are damaged or stolen to apply for replacements.

• There is nothing quite as frustrating as having to deal with a stolen or broken Pikitup bin.
• A damaged bin will be replaced at no cost to the customer but lost or stolen bins will only be replaced for free once in a bins’ useful life.
• Pikitup appeals to residents to immediately place their bins inside their properties after the bins have been emptied.
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Pikitup has stockpiled a significant number of bins and residents who need their bins to be replaced must follow a certain process in order to have their bins replaced. The process is in line with Pikitup’s bin management policy and this is what is required when making an application for a new bin:

1. What to do if your bin has been stolen?
Report your bin as stolen at a police station nearest to your place of residence, obtain a case number and have your municipal account ready before calling the City’s Call Centre to make an application for a bin replacement. This process applies to domestic as well as business customers.

2. What to do if your bin is damaged?
Report the damaged bin through the City’s Call Centre number and also be in possession of your account number when applying for your bin to be replaced.

3. What to do when requesting an additional bin?
Call the City’s Call Centre number and remember to have your account available and a reference number will be issued to you which will be used to issue an additional bin. However, in such incidences, residents will be required to pay for the cost of the additional bins.

The reference number will then be referred to a Pikitup official who will attend to a customer’s request. Customers’ should always sign the bin delivery document as proof that they have received the bin. Residents and businesses should also note that no bin request will be processed without a reference number. Furthermore, in terms of Pikitup’s bin management policy, a damaged bin will be replaced at no cost to the customer but lost or stolen bins will only be replaced for free once in a bins’ useful life. The current useful life span of a bin is eight (8) years.

In relation to sectional title properties, Pikitup will provide bins equal to the lower number of units in the complex or bins equal to the space available to store bins in such properties. Residents living in such properties should note that only the property owner or the managing agent may apply for a bin on their behalf. In the event, tenants would like to make applications for bins, their applications will only be entertained once they have a letter of authority from the owner or the managing agent of the property.

Pikitup appeals to residents to immediately place their bins inside their properties after the bins have been emptied to prevent criminal elements from stealing their bins. The City of Johannesburg Call Centre number: 011 375 5555 or 086 0562874 and press option 4 for Pikitup or 087 357 1068 or 010 055 5990.

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