Best Low-Cost Airline in Africa

The 2023 Best Low-Cost Airline In Africa Is FlySafair

FlySafair, one of South Africa’s domestic airlines, has once again secured the prestigious title of Best Low-Cost Airline in Africa at this year’s Skytrax World Airline Awards.


  • This marks the third consecutive win for the airline, highlighting its consistent excellence in the industry.
  • The award was accepted by Kirby Gordon, Chief Marketing Officer of FlySafair, at a ceremony held in Paris.
  • The 2023 World Airline Awards, organized by Skytrax, also recognized Singapore Airlines as the World’s Best Airline for the fifth time in the award’s 23-year history.
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The World Airline Awards serve as a comprehensive customer satisfaction study, providing a global perspective on the airline industry. The results are independent and impartial, with Skytrax covering all costs associated with the survey and awards event. The awards ceremony, often referred to as the “Oscars of the aviation industry,” attracts airline CEOs, presidents, and senior management from around the world.


Kirby Gordon, Chief Marketing Officer of FlySafair expressed his pride in the team’s hard work and dedication, which has led to continuous improvements in the airline’s services. He attributed their success to the commitment of the staff in delivering seamless and on-time travel experiences to passengers.


One of the key factors contributing to their accolades is their notable On-Time Performance (OTP) rating. FlySafair has achieved an impressive average OTP score of 93.7% in 2023, positioning them among the top 20 most punctual airlines globally. This achievement is particularly noteworthy considering the airline has increased its flight operations by 47% since 2019.


Overall, for the fifth time in the award’s 23-year history, Singapore Airlines was recognised as the World’s Best Airline. The CEO of Singapore Airlines, Goh Choon Phong, expressed gratitude to the airline’s customers for their loyalty and support during the pandemic. He emphasized their commitment to innovation and investing in industry-leading products and services to offer a world-class travel experience.


Best Low-Cost Airline
Singapore Airlines took the top spot in four categories at this year’s Skytrax awards, including Best First Class Airline, Best First Class Comfort Amenities, and Best Airline in Asia. Image: Singapore Airlines

Qatar Airways, a seven-time winner of the Airline of the Year award, secured the second position in the global rankings for 2023. ANA All Nippon Airways, Emirates, and Japan Airlines also featured prominently in the top five airlines. The World Airline Awards encompassed over 325 airlines, with more than 100 nationalities participating in the customer satisfaction survey.


Several airlines achieved multiple wins in various categories. Qatar Airways and Singapore Airlines stood out with nine awards each. Delta Air Lines emerged as the winner in North America, claiming six awards. Turkish Airlines dominated in Europe, securing four awards, including the highly competitive Best Airline in Europe title. AirAsia continued its winning streak as the World’s Best Low-Cost Airline, a title it has held since 2010. Other notable winners included Garuda Indonesia for the Best Cabin Staff and Cathay Pacific for the Best Inflight Entertainment.


The awards also recognized regional airlines. Bangkok Airways was honored as the World’s Best Regional Airline, while Rex Airlines and Fiji Airways received accolades in the Australia/Pacific region. Vistara was named the Best Airline in India/South Asia, and Alaska Airlines emerged as the Best Regional Airline in North America. FlyArystan claimed the title of the Best Low-Cost Airline in the Central Asia/CIS region.


In addition to ranking airlines, the World Airline Awards highlighted the best cabin staff, cleanest airlines, independent airport lounges, leisure airlines, and long-haul low-cost airlines. Plaza Premium was recognized as the world’s best independent airport lounge operator, with its lounge at Rome Fiumicino Airport topping the list. Air Transat was named the Best Leisure Airline, while Scoot secured the title of the Best Long Haul Low-Cost Airline.


Overall, the World Airline Awards recognized the outstanding performance and commitment of airlines in delivering exceptional services to their passengers.


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Sandton Times Correspondent

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