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GLOBAL FUND RECOVERY SERVICE OPENS SANDTON OFFICE

MyChargeBack is opening a representative office in South Africa, to be located in Sandton.

MyChargeBack.com is a global leader in fund recovery services, working with over 750 banks worldwide. It has retrieved millions of dollars for clients in more than 150 countries. These cases typically involve authorized card-not-present transactions for goods or services that were not delivered as contracted.

“We decided to open a representative office in South Africa due to the steady rise in the number of inquiries we receive from consumers there who have been unable to obtain refunds from merchants from whom they purchased goods and services that were not provided as agreed. Banks can be hesitant, if not unreceptive, to cardholder requests to raise these types of disputes, making chargebacks difficult to obtain. So, rather than continuing to service our South African clients and press their cases with their local banks from our other locations around the world, we felt it would be most effective to interact with them on location.”

– MyChargeBack’s Vice President of Operations, Michael Cohen




The new MyChargeBack office will be headed by Dawn Minnaar, who has been named as MyChargeBack‘s Country Manager for South Africa. Minnaar has over a quarter-century of experience in the field of credit card dispute resolution. She comes to MyChargeBack from the ABSA Group, where she has held a series of senior chargeback-related positions.

mychargeback-sandton
Dawn Minnaar is one of Africa’s leading experts in Visa and Mastercard chargeback rules and regulations. Image: MyChargeBack

“I am excited to have this opportunity to establish a local office of a true industry pioneer. My message to South Africans burdened with complex dispute resolution cases is that professional chargeback assistance is now available, right here in our own country.”

– MyChargeBack’s Country Manager for South Africa, Dawn Minnaar



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